Acceptable use policy

You may not use EverElder for any unlawful purpose or in any way that violates applicable law — including privacy laws, fraud statutes, and laws protecting older adults. You may not store or share content in a workspace that it would be unlawful for you to possess or distribute.

Workspaces bring family members with different histories into one shared space. Whatever those histories, the following are prohibited everywhere on EverElder:

• harassment, intimidation, threats, or hate directed at any workspace member or any other person;
• using the service to stalk, surveil, or control another person against their interests;
• any form of abuse of the person a family supports. Elder abuse — physical, emotional, financial, or through neglect — is explicitly prohibited, including using EverElder to plan, conceal, or facilitate it. This includes financial exploitation, such as misusing the expense or document features to take advantage of the person the workspace exists to support.

If you suspect elder abuse, whether or not EverElder is involved: contact your local adult protective services or law enforcement. If you believe someone is in immediate danger, contact local emergency services first. You can also report abuse involving an EverElder workspace to us at abuse@everelder.org — see section 8.

Each workspace is private to its members. You may not:

• access, or attempt to access, a workspace you have not been invited to;
• use another member’s account, or let someone else use yours;
• circumvent role permissions — for example, by tricking a member with broader access into retrieving information your role does not allow;
• share a workspace’s private information outside the family in ways the workspace’s members would not reasonably expect.

To keep EverElder dependable for every family, you may not:

• upload malware or any code intended to harm the service or its users;
• probe, scan, or test the vulnerability of our systems except through responsible disclosure to security@everelder.org;
• scrape the service or collect data from it by automated means outside the export features we provide;
• send abusive volumes of requests, attempt denial of service, or otherwise degrade the service for others;
• resell, sublicense, or white-label the service without a written agreement with us.

Trust inside a workspace depends on knowing who is who. You may not:

• impersonate another person, or misrepresent your identity when creating an account or joining a workspace;
• misrepresent your relationship to the family or to the person the family supports — for example, claiming to be a relative or a professional care coordinator when you are not;
• claim a role or authority in the family’s arrangements that you do not actually hold.

Updates, comments, documents, and other shared content should be appropriate to a family workspace. Do not post:

• content that demeans the person the family supports or any member — the workspace is about them, and often visible to them;
• sexually explicit material, or content glorifying violence;
• other people’s personal information that has no place in the family’s coordination;
• spam, chain messages, or commercial solicitation.

Disagreements happen in every family. Disagree in the open, kindly — or take it outside the workspace.

We prefer education to punishment, but we act when we need to. Depending on severity, we may:

• remove or restrict access to specific content;
• limit features for an account;
• suspend or terminate an account or, in extreme cases, a workspace, as described in the Terms of service;
• report conduct to law enforcement or adult protective services where the law requires or permits it and safety is at stake.

Where it is safe and lawful to do so, we will tell you what rule was broken and, for less serious issues, give you a chance to fix it. We do not proactively read families’ workspace content; enforcement is driven by reports and by technical signals such as malware detection.

To report abuse, harassment, impersonation, or any other violation of this policy, email abuse@everelder.org. Include what happened, where (which workspace or account, if you know), and any context that helps us investigate.

• We acknowledge reports within 2 business days.
• We keep the reporter’s identity confidential from the reported party wherever possible.
• Reports made in good faith will never count against you, even if we conclude no violation occurred.

If someone is in immediate danger, contact your local emergency services before contacting us — we cannot dispatch help.

We may update this policy as new situations teach us what it should cover; material changes are announced the same way as changes to our Terms of service. Questions about whether something is acceptable are welcome at support@everelder.org — asking first is always the right call.